Thank you for your on-going support and loyalty during the Covid-19 pandemic.
Here’s some updated FAQs for shopping safely with us:
HOW CAN I SHOP WITH YOU?
SHOP IN-STORE
Our stores are open safely in line with government guidance.
The health and safety of our customers and staff is our first priority and we continue to
review processes to make sure our stores are safe. See the changes we’ve made in-store below.
Our store teams are looking forward to welcoming you!
Check our Store Finder to find your local store.
SHOP ONLINE
You can get your favourites and latest season styles at our Online Store 24/7.
Free Click & Collect or UK delivery is available on orders over £30.
SHOP BY PHONE
NEW! You can now order through our dedicated phone line, speaking to our friendly
UK based Peacocks experts who can help with all aspects of ordering.
Call 0330 124 2184*, Monday - Friday 9am - 5.30pm GMT and Saturday 9am - 1pm GMT.
All calls are charged at your local rate and will take you through to our friendly UK based team.
WHAT DELIVERY OPTIONS DO YOU HAVE?
HOME DELIVERY
We work closely with Hermes to ensure that all deliveries placed through our website are delivered
safely to you.
CLICK AND COLLECT
Click and collect is available for all our stores, and it’s free for orders over £30!
HOW CAN I GET A REFUND?
See our full refunds and exchanges FAQs.
IN-STORE PURCHASE
If you are not satisfied with your in-store purchase, we will be happy to offer an exchange or
refund, if you return your item(s) to us in their original condition with a valid till receipt within 14 days of
the original purchase date.
The date of return is detailed at the bottom of this receipt. If you do not have a receipt an exchange or
refund will not be given.
Check our Store Finder to find your local store.
ONLINE PURCHASE – POST RETURN
Click and collect is available for all our stores, and it’s free for orders over £30!
If you are not satisfied with your online purchase, we will be happy to give you a full refund provided that
you notify us within 14 days (starting from the day of receipt of the order) via our online Returns Portal.
You then have a further 14 days to return your item(s) to us by post for a full refund.
ONLINE PURCHASE – IN-STORE RETURN
If you wish to return your online order in-store, you can do so as long as you have notified us within
14 days of receiving your order that you wish to return your item(s).
This should be done via the online Returns Portal.
You will then need to take your returns number and delivery invoice with you into store when we have
reopened, where the store will then process the refund. Please allow up to 5 working days for the refund to
appear on payment card.
Here’s everything you need to know about the changes we’ve made in-store
to make sure our customers and staff are safe.
SANITISING STATIONS
A cleaning station with hand sanitisers and wipes will be at the entrance and exit of every store.
INSTORE SERVICES
We have temporarily closed our fitting rooms, customer lifts and toilets will be made available upon request.
SAFER PAYMENT
We advise using contactless payment - a safer alternative to cash.
ORDERING
You can order in-store, online or over the phone.
Our Click & Collect service is available for all stores.
LIMITED SHOPPERS (NORTHERN & SOUTHERN IRELAND)
We are limiting the number of customers in our Northern and Southern Ireland stores at any one time.
SOCIAL DISTANCING (NORTHERN & SOUTHERN IRELAND)
Our Northern and Southern Ireland store layouts have been improved and space markers put in place to easily
keep a 2m distance from others.